Last updated: April 2026
Grundlabs GmbH ("we", "us") is the data controller for the SupportAI service. Contact: info@grundlabs.com
Account data: Email address, company name, hashed password (Argon2id). We never store plaintext passwords.
Usage data: Message counts, feature usage, login timestamps. Used for billing enforcement and service improvement.
Payment data: Processed by Stripe. We store only the Stripe customer ID and subscription status, not card numbers.
Your documents: All document processing (embedding, indexing, vector search) happens locally on your device. Your files never leave your machine.
Your full knowledge base: Only the specific text snippets relevant to your question (typically 3-5 short paragraphs) are sent to our inference API alongside your question.
| Data | Where | Retention |
|---|---|---|
| Questions + context snippets | Our EU server (inference only) | Not stored after response |
| Account info | Our EU database | Until account deletion |
| Usage metrics | Our EU database | 12 months rolling |
| Documents, embeddings | Your device only | You control |
Our servers are located in the European Union (Netherlands). We do not transfer personal data outside the EU.
Stripe: Payment processing. See Stripe's Privacy Policy.
We do not use analytics trackers, advertising networks, or third-party cookies.
Under the GDPR, you have the right to:
To exercise these rights, email info@grundlabs.com.
We use only essential cookies for authentication (session tokens stored in localStorage). No tracking cookies.
We may update this policy. Significant changes will be communicated via email to registered users.
Grundlabs GmbH
Email: info@grundlabs.com